We know 93% of B2B buyers find case studies and testimonials important when evaluating potential solutions. So loading up your website with case studies that target different segments of your prospect base makes good B2B marketing sense.

But you don’t have to just park your case studies on your website and wait for them to be discovered by prospects who are researching for a solution like yours. By being proactive with marketing your case studies, you can get more bang for your buck.

How To Utilize Your B2B Case Studies

Here are 8 ways you can use your case study to give it greater reach:

• Because of their applicability to specific buyer types, case studies make great resources for your sales team. These success stories give them personalized content to show prospects, making their pitch more relevant to those prospects.
• Condense the case study down into a PowerPoint (or similar) slide for quick viewing at a sales presentation. Because it’s coming from a credible source, this can be very powerful during a presentation about what your product can do for the prospect. This is a proof point that can help close the deal.
• Use them as handouts at industry events, speaking engagements, or webinars.
• Make each new case study part of your email marketing campaign, sending out a brief message highlighting the newest customer you’ve helped, with a link to the case study’s landing page.
• Have your sales staff put a (tracked) link in or under their email signature—but rather than the name of the case study, have them draw out the one big benefit the case study illustrates. For example, “Learn how ABC saved $2 million a year with our solution.”
• Pull out the meaty customer quotes and strategically use them on your website. Landing pages are a good place for those. Even better if you can use the client’s name and logo.
• And use those quotes on social media, with a link to the case study’s landing page.
• Turn the case study into a blog post. Expand on it, if possible, perhaps by bringing in someone from your organization to tell the story from their view. Or outline best practice tips learned from the client experiences. Talk about what your client learned during the process; the things the client considered before selecting a solution; and what they would recommend others know before starting the process.

Telling the Story Isn’t the End of the Story

Case studies are a powerful part of any B2B marketing campaign. But the creation of that document isn’t the end of your time with that story. Find other avenues in which to present it so that you get extra mileage out of this compelling piece.

Are you ready to brag about your product/solution a bit, but don’t feel like you have the internal resources or expertise? BayCreative, a full-service B2B marketing firm, can help. We have our own success stories in helping numerous companies tell their success stories.

... and we’d love to help you, too.

All the best,
- Team BayCreative -

In Demand Gen’s “2017 Content Preferences Survey Report,” nearly half of B2B buyers said they rely more on content to research and make purchasing decisions than they did the previous year. And 77 percent of respondents said they used white papers for that research.

When asked reasons why they selected a particular vendor over others, 66 percent of respondents in Demand Gen’s “2018 B2B Buyers Survey Report,” rated “Demonstrated a stronger knowledge of the solution area and the business landscape” as significant; 65 percent ranked “Provided informational content that was easy to consume” significant.

Finally, 56 percent of respondents in that survey said thought leadership content such as white papers was important when they visited the website of potential solution providers.

So, do you have white papers on your website?

A white paper is a persuasive, authoritative, in-depth report on a specific topic that presents a problem and provides a solution. It’s not an overtly promotional document—the best white papers won’t mention the producing company’s solution until the end—but many or all of the features needed for the solution can be found—twist ending!—in the solution sold by the company that produced the white paper.

Not to brag, but we’ve helped a lot of enterprise, mid-market and SMB companies tell their B2B customer success stories. Doing so is always fun, and it helps our customers show prospects how the vendor’s solution has solved a problem that a company similar to the prospect’s company was having—and that they likely have themselves.

It’s important to show prospects that their peers are getting benefits from your solution, and to do so in their own words, because studies show that 53 percent of B2B buyers rely on peer recommendations before making any purchase decisions.

But there’s commonly one challenge we come across when building those stories: The customer has a challenge communicating the measurable performance improvements (metrics or key performance indicators [KPIs]) they’re seeing as a result of the new solution/product/service.

They may say "sales have increased", or they "definitely have better relationships with their clients and prospects", but they’re not able to give tangible data that supports those claims. Sales increases could be attributed to a number of factors, they’ll mention. Or they’re not sure how much interaction they had with clients and prospects before the implementation. 

And therein lies the problem: They don’t have enough “before” data for a great before-and-after comparison. And without strong, tangible data to support your solution’s impact, your success story will be weaker than it should.

For Convincing B2B Customer Success Stories, Start Early—Before The Implementation
But you (or we) can fix that problem easily enough. It just takes forethought.

You need to start collecting data before the implementation even begins. Early in the process have your marketing people ask the client questions like: "What are your specific goals?" and "What do you hope to accomplish with this solution?" 

Based on their responses, you’ll be able to figure out two or three areas that should improve after the implementation. Look at those areas and collect metrics associated with them. Write those metrics down for later. Then, after the implementation has been successful and the customer has (hopefully) been getting those anticipated results, go back and get those same metrics, which will now show improvements.

That will make for a persuasive before-and-after comparison. 

Other Roadblocks to Compelling Data—And How to Overcome Them
Sometimes, the lack of before numbers isn’t the problem. I have seen a variety of reasons why a customer hasn’t been able to provide solid measurable performance results: Some clients try to keep performance metrics confidential; others don’t invest in measuring performance results as well as they should; for others, the solution hasn’t been implemented long enough for good performance metrics; and, in some cases, the performance metrics aren’t that good, so they’re hesitant about divulging them.

I'd like to offer two quick tips if you’re having trouble getting great metrics from a customer:

• Consider waiting longer; if you do, will you be able to better measure impact and KPIs?
• If they’re concerned about revealing confidential numbers, or if the numbers aren’t really that impressive, consider using percentage improvements. An increase in sales from 50 to 60 a year might not sound too impressive, but a 20 percent increase in sales does!

BayCreative: We Get Them Talking
At BayCreative, we’re experts at drawing out the kinds of metrics that create strong B2B customer success stories. So if you’re looking to build your library, and tell some great stories, please let us know.